Understand the customer’s story, style, budget, and design preferences.

Present suitable gemstones and finalize the main stone(s).

Review design ideas, sketches, or scripts, and agree on all specifications.

Provide the official quote. Customer pays a 50% deposit to begin production.

Start the making process — metalwork, stone setting, polishing, and plating.

Show final photos/video for confirmation. Customer pays the remaining 50%.

Ship or hand over the finished jewelry to the customer.

Customer receives the piece + care instructions.